which didn't go entirely according to plan but that's a long story and I'm not going to bore you with that particular tale of woe when there is a far more pressing situation for me to get gnashing my teeth over...the saga of Mr Hermes and my precious Fiskars Samples Parcel.I'm always like an anxious Momma until I know it's reached it's destination safely...the thought of it being lost and having to make the samples again is my ultimate nightmare. It was collected right on time on Saturday but when I logged into my account yesterday morning to get the tracking link...it was still showing "Awaiting Collection" so time to give Hermes Customer Services a call and of course we live in an age of modern technology where's no chance of talking to a human...it's all computerised recorded messages that very rarely come up with the solution to your problem ...Press 1 for this and 2 for that and regardless of what number I pressed...another recorded message advising me I could track my parcel online...yeah if it had been logged on the system and I had a bl**dy tracking number...I could. Time to hit the computer to see if Mr Google could assist me in my quest and prevent me being carted off to the loony bin...the answer lay in Hermes Live Chat where a very helpful Kirsti made enquiries and told me that my parcel was in the system but unfortunately I needed to log in to International Live chat to get the tracking link. Seriously...many hours later...almost bald...losing the will to live and no finger nails left I'm informed that my parcel was logged in to the system in Aberdeen at 7.55pm Monday evening...crikey 2 and a bit days to travel 7 miles...I could have walked it there in a couple of hours and was as we speak en route to the international hub and the answer to my tracking link question...it takes 24 hours to update our systems so try again tomorrow (which by the way is today) and which I am about to do now. Cover your ears and go hide under your bed just in case there's been another glitch in my otherwise happy life and the moral of the story...technology has come on in leaps and bounds in my lifetime but why do I always feel like we've taken one step forward and 1,000 steps back when a simple pick up the phone and talk to a friendly voice would have had it sorted in a jiffy.
But before I tackle the Hermes page again...I've got a chaotic workdesk to tidy...yeah how can one person make such a mess making one card.
And just so you know...if I'm not back tomorrow...I'll be curled up in a corner sucking my thumb...having a nervous breakdown
Hugs Kath xxx